FAQ - FREQUENTLY ASKED QUESTIONS
**FAQ - Common Questions**
1- **How do we protect our customers?**
We protect your information as it travels from your computer, smartphone or tablet to our server. We use data encryption technology (TLS) to ensure the highest standards of online security. So you can rest assured that no one will have access to your financial data.
2- **How to track an order?**
Simply go to our website homepage and click on the "tracking" section.
3- **How does our gateway security work?**
Stripe Payments is responsible for your money from the moment you start your purchase until the moment your product arrives at your door. Remember that we have a 100% money-back guarantee; if your product arrives defective, broken, or even doesn’t arrive at your door, we’ll refund your money in full.
4- **What is the delivery time?**
Our customers receive delivery within 8 to 15 business days. The product goes directly from the manufacturer to your home. The maximum warranty period is 60 business days. If it does not arrive within this period, we will refund your money without any red tape, directly to your bank account.
5- **Where does the product come from?**
Our suppliers are mostly from the United States, Asia and Europe.
6- **Can I pay in installments?**
No, installments are only accepted by Credit Card.
7- **Is there a guarantee of use?**
We offer an exchange or refund guarantee if you use the product for 7 days and find a manufacturing problem.
8- **What if my delivery is delayed?**
Rest assured. Your shipment is monitored daily and if the product does not arrive for any unexpected reason within 60 business days after dispatch, in accordance with the shipping and delivery terms, a 100% refund will be made.
9- **Can I be taxed at European Customs?**
We have never had any problems with European Customs; if this happens to your product, please contact us so we can advise you on how to proceed.
1- **How do we protect our customers?**
We protect your information as it travels from your computer, smartphone or tablet to our server. We use data encryption technology (TLS) to ensure the highest standards of online security. So you can rest assured that no one will have access to your financial data.
2- **How to track an order?**
Simply go to our website homepage and click on the "tracking" section.
3- **How does our gateway security work?**
Stripe Payments is responsible for your money from the moment you start your purchase until the moment your product arrives at your door. Remember that we have a 100% money-back guarantee; if your product arrives defective, broken, or even doesn’t arrive at your door, we’ll refund your money in full.
4- **What is the delivery time?**
Our customers receive delivery within 8 to 15 business days. The product goes directly from the manufacturer to your home. The maximum warranty period is 60 business days. If it does not arrive within this period, we will refund your money without any red tape, directly to your bank account.
5- **Where does the product come from?**
Our suppliers are mostly from the United States, Asia and Europe.
6- **Can I pay in installments?**
No, installments are only accepted by Credit Card.
7- **Is there a guarantee of use?**
We offer an exchange or refund guarantee if you use the product for 7 days and find a manufacturing problem.
8- **What if my delivery is delayed?**
Rest assured. Your shipment is monitored daily and if the product does not arrive for any unexpected reason within 60 business days after dispatch, in accordance with the shipping and delivery terms, a 100% refund will be made.
9- **Can I be taxed at European Customs?**
We have never had any problems with European Customs; if this happens to your product, please contact us so we can advise you on how to proceed.
